Half our team lives in Salesforce, so getting segments data in there matters. How clean has that been for you?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We hit this too. Scoping dashboards to renewals at risk first made it manageable.
Honestly segments didn't move CES for us. Slack did more.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping response routing to our SMB tier first made it manageable.