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Template: closing the loop on trial users in 24h

esme_frei_31678

Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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sofia_pratt_4aa23

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

hana_carr_c2e65

Following. We're about to do the same thing for our SMB tier.

jack_voss_77e75

Have you tried routing it through Jira? Fixed the response rate gap for us.

ruth_dunn_41d86

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

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