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Getting segments into Microsoft Teams cleanly

kiran_marsh_c39f1

Posting this for our SMB tier. We care most about the health score and I'm not sure journey mapping is the lever. Talk me out of it?

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tara_okafor_c1f96

Spent a week on this. The fix was tying dashboards to the account owner field.

tara_frei_8baec

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

ruth_vance_c7988

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

paul_nair_370db

Honestly segments didn't move time-to-resolution for us. Marketo did more.

maya_pratt_aa6cf

Spent a week on this. The fix was tying segments to the account owner field.

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