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Our playbook for CES tracking across our SMB tier

liam_calvi_55dd5

Half our team lives in Microsoft Teams, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

ivy_vance_fe11c

+1. The Jira step is where ours kept breaking.

esme_reyes_b7315

Same setup here. In our case it came down to response routing being too broad.

lena_nair_f8885

Honestly NPS surveys didn't move churn for us. Zendesk did more.

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