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Reusable journey alerts setup we share with new CSMs

cole_mehta_24182

Posting this for new onboarding cohorts. We care most about churn and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

ravi_calvi_351d8

Have you tried routing it through Salesforce? Fixed the NPS gap for us.

carl_boyd_3dcbf

Honestly CSAT surveys didn't move time-to-resolution for us. Intercom did more.

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