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Our playbook for NPS surveys across self-serve users

maya_voss_aa2c5

We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?

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ned_vance_e3afb

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

lena_holt_76ef1

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ruth_boyd_8c796

Worth checking your churn window. Ours was skewed until we narrowed it.

marcus_frei_7e16e

We measure the health score weekly now and it's made NPS surveys decisions much easier.

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