Trying to get dashboards right for renewals at risk. The defaults don't quite fit. What did you change?
Honestly journey alerts didn't move renewal rate for us. Zendesk did more.
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.
We hit this too. Scoping response routing to our SMB tier first made it manageable.
We measure churn weekly now and it's made dashboards decisions much easier.