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Our NPS review template

ivy_webb_cb410

Posting this for our SMB tier. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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sam_holt_cc79d

Following. We're about to do the same thing for enterprise accounts.

zoe_rourke_af456

Worth checking your CSAT window. Ours was skewed until we narrowed it.

theo_trin_575d7

Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.

maya_frei_cb90d

Following. We're about to do the same thing for new onboarding cohorts.

dana_boyd_935f7

Have you tried routing it through Jira? Fixed the NPS gap for us.

nina_reyes_c1aa4

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

ned_voss_da6b4

Spent a week on this. The fix was tying NPS surveys to the account owner field.