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Segment integration setup tips for self-serve users?

mira_rourke_3a731

Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?

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dana_hale_10f47

We measure churn weekly now and it's made CSAT surveys decisions much easier.

ruth_carr_1aa56

Spent a week on this. The fix was tying response routing to the account owner field.

priya_akoto_9db0a

+1. The Jira step is where ours kept breaking.

diego_webb_d3301

Following. We're about to do the same thing for our SMB tier.

paul_ng_4d886

We measure churn weekly now and it's made dashboards decisions much easier.

ned_nair_5e8e4

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

mira_rourke_459c4

Honestly the feedback widget didn't move CSAT for us. Salesforce did more.