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Slack sync dropping churn — anyone seen this?

bea_reyes_288a8

Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Comments

priya_carr_35449

Honestly the in-app survey didn't move the health score for us. HubSpot did more.

marcus_nair_5df04

We measure CES weekly now and it's made response routing decisions much easier.

maya_mehta_d7ff8

Curious what cadence you landed on. We over-asked and churn tanked.

tom_mehta_cafa3

+1. The Segment step is where ours kept breaking.

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