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SSO question affecting who sees response routing

esme_sato_4a519

We measured churn before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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lena_marsh_f7fda

Spent a week on this. The fix was tying journey mapping to the account owner field.

paul_hale_e223d

Following. We're about to do the same thing for self-serve users.

jack_carr_9621f

+1. The Slack step is where ours kept breaking.

hana_boyd_d923c

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

esme_rourke_079d9

Same setup here. In our case it came down to session replay being too broad.

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