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SSO question affecting who sees the feedback widget

nina_voss_88bf7

Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

gus_calvi_eba4b

Have you tried routing it through Salesforce? Fixed the CSAT gap for us.

hana_dunn_4c490

Same setup here. In our case it came down to journey alerts being too broad.

nadia_lund_67b0c

Following. We're about to do the same thing for self-serve users.

ned_vance_3f229

Following. We're about to do the same thing for renewals at risk.

paul_lund_ec44a

Honestly NPS surveys didn't move renewal rate for us. HubSpot did more.

paul_nair_9f508

Following. We're about to do the same thing for renewals at risk.