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How we cut NPS reporting from days to minutes

felix_soto_351fa

Trying to get the in-app survey right for renewals at risk. The defaults don't quite fit. What did you change?

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kiran_carr_6931e

Curious what cadence you landed on. We over-asked and CSAT tanked.

sam_vance_d8522

+1. The HubSpot step is where ours kept breaking.

ned_voss_da6b4

Spent a week on this. The fix was tying response routing to the account owner field.

sofia_nair_17caf

Same setup here. In our case it came down to the in-app survey being too broad.

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