Half our team lives in Zapier, so getting response routing data in there matters. How clean has that been for you?
Following. We're about to do the same thing for self-serve users.
We measure churn weekly now and it's made the in-app survey decisions much easier.
+1. The Zendesk step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CES tanked.
