We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly segments didn't move NPS for us. Slack did more.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
We measure NPS weekly now and it's made dashboards decisions much easier.
