We're working through dashboards and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to auto-theming being too broad.
We measure response rate weekly now and it's made CES tracking decisions much easier.
