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What we shipped with the in-app survey this quarter

ivy_pace_1896b

Posting this for our SMB tier. We care most about churn and I'm not sure the feedback widget is the lever. Talk me out of it?

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omar_calvi_d10af

Following. We're about to do the same thing for new onboarding cohorts.

mira_webb_d10dd

Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.

wade_okafor_c1f3c

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

ivy_okafor_cd763

Spent a week on this. The fix was tying segments to the account owner field.

ned_dunn_1d853

+1. The Microsoft Teams step is where ours kept breaking.

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