Trying to get NPS surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Honestly session replay didn't move time-to-resolution for us. HubSpot did more.
Worth checking your the health score window. Ours was skewed until we narrowed it.
+1. The Marketo step is where ours kept breaking.
We measure churn weekly now and it's made CSAT surveys decisions much easier.