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Moved response rate with dashboards — here's our setup

liam_marsh_2a49b

Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?

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jack_pratt_6661e

Worth checking your NPS window. Ours was skewed until we narrowed it.

tara_ng_1da91

+1. The Jira step is where ours kept breaking.

nadia_holt_7e4c1

Honestly response routing didn't move response rate for us. Marketo did more.

ruth_reyes_88987

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

nina_ng_fae1d

Honestly journey alerts didn't move response rate for us. Jira did more.

wade_nair_afb89

+1. The Segment step is where ours kept breaking.

gus_reyes_631e1

Curious what cadence you landed on. We over-asked and CSAT tanked.