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How do you handle CSAT surveys when we moved to a quarterly cadence?

nina_sato_e6161

Posting this for enterprise accounts. We care most about the health score and I'm not sure the in-app survey is the lever. Talk me out of it?

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elena_carr_74f2f

Same setup here. In our case it came down to the feedback widget being too broad.

theo_sato_857ff

Curious what cadence you landed on. We over-asked and NPS tanked.

ivy_trin_e4627

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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