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Best way to set up session replay for enterprise accounts?

paul_dunn_07ec8

Half our team lives in Zapier, so getting CSAT surveys data in there matters. How clean has that been for you?

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tom_holt_1f954

Curious what cadence you landed on. We over-asked and response rate tanked.

marcus_carr_7ee2d

Following. We're about to do the same thing for enterprise accounts.

wade_frei_181e3

Spent a week on this. The fix was tying session replay to the account owner field.

owen_frei_c8114

Honestly NPS surveys didn't move CES for us. Salesforce did more.

tara_akoto_ae65f

Same setup here. In our case it came down to journey mapping being too broad.

hana_trin_736f1

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

liam_quinn_1d2cd

We measure the health score weekly now and it's made dashboards decisions much easier.