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What worked for us setting up response routing

ivy_rourke_73bd7

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?

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wade_carr_441a7

Curious what cadence you landed on. We over-asked and churn tanked.

tara_marsh_91c59

+1. The Marketo step is where ours kept breaking.

kiran_calvi_854f9

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

kiran_lund_d5ac8

+1. The Zapier step is where ours kept breaking.

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