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What we shipped with NPS surveys this quarter

aisha_rourke_f4031

Quick one. Since we added a second product line, our NPS has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

mira_pratt_5204c

We measure churn weekly now and it's made response routing decisions much easier.

sam_vance_f7e22

Same setup here. In our case it came down to session replay being too broad.

sofia_lund_843b8

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.

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