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How we cut NPS reporting from days to minutes

tom_rourke_8b27b

Quick one. Since volume tripled after launch, our renewal rate has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

hana_frei_8d5b8

+1. The Marketo step is where ours kept breaking.

hana_pratt_ca278

+1. The Segment step is where ours kept breaking.

esme_soto_a5f1f

Same setup here. In our case it came down to the in-app survey being too broad.

nadia_akoto_2d86e

Honestly the in-app survey didn't move response rate for us. Marketo did more.

theo_rourke_ed643

Worth checking your CES window. Ours was skewed until we narrowed it.

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