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What we shipped with response routing this quarter

hana_frei_8d5b8

We measured CSAT before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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paul_rourke_d1605

We hit this too. Scoping NPS surveys to trial users first made it manageable.

carl_reyes_ae881

Worth checking your CES window. Ours was skewed until we narrowed it.

omar_nair_f1189

Curious what cadence you landed on. We over-asked and CSAT tanked.

diego_nair_96223

+1. The Zendesk step is where ours kept breaking.

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