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Small win: journey mapping caught a churn risk early

tom_webb_f595d

Trying to get dashboards right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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sofia_okafor_00c75

Same setup here. In our case it came down to session replay being too broad.

ravi_mehta_c16a2

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

owen_pratt_ce11b

Spent a week on this. The fix was tying the in-app survey to the account owner field.

yuki_rourke_229b4

Curious what cadence you landed on. We over-asked and CES tanked.

sofia_rourke_4d2c9

Honestly dashboards didn't move CES for us. Intercom did more.

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