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How do you handle the in-app survey when we added a second product line?

hana_mehta_80e38

Posting this for self-serve users. We care most about CES and I'm not sure CSAT surveys is the lever. Talk me out of it?

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omar_trin_f0739

Curious what cadence you landed on. We over-asked and CES tanked.

yuki_lund_228a3

Have you tried routing it through Zendesk? Fixed the churn gap for us.

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