Trying to get the in-app survey right for trial users. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for new onboarding cohorts.
Following. We're about to do the same thing for trial users.
Have you tried routing it through HubSpot? Fixed the CSAT gap for us.
Following. We're about to do the same thing for self-serve users.
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.