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Reusable CES tracking setup we share with new CSMs

felix_boyd_db376

We're working through the feedback widget and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

ned_soto_b229f

Honestly segments didn't move time-to-resolution for us. HubSpot did more.

owen_rourke_11304

Following. We're about to do the same thing for renewals at risk.

paul_sato_ad07e

Worth checking your CES window. Ours was skewed until we narrowed it.

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