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session replay behaving oddly since we moved to a quarterly cadence — ideas?

tara_pace_ef88e

Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?

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Session Replay

Comments

sam_voss_cfa96

Curious what cadence you landed on. We over-asked and renewal rate tanked.

hana_hale_13056

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

dana_carr_a7b2f

Curious what cadence you landed on. We over-asked and CSAT tanked.

ned_pratt_7ba15

Worth checking your CES window. Ours was skewed until we narrowed it.

owen_boyd_ed1a7

Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.

ned_voss_c31e1

+1. The Marketo step is where ours kept breaking.