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Intercom sync dropping response rate — anyone seen this?

mira_calvi_0d68a

Trying to get dashboards right for trial users. The defaults don't quite fit. What did you change?

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ruth_boyd_8c796

Following. We're about to do the same thing for enterprise accounts.

kiran_hale_cbe5b

Spent a week on this. The fix was tying the feedback widget to the account owner field.

tara_rourke_1dc04

+1. The Intercom step is where ours kept breaking.

hana_sato_f8f26

Following. We're about to do the same thing for enterprise accounts.

zoe_akoto_4efef

Following. We're about to do the same thing for trial users.

bea_calvi_bc891

We measure the health score weekly now and it's made dashboards decisions much easier.

ned_vance_96769

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.