Trying to get journey alerts right for enterprise accounts. The defaults don't quite fit. What did you change?
Honestly response routing didn't move renewal rate for us. Zapier did more.
Same setup here. In our case it came down to journey alerts being too broad.
Spent a week on this. The fix was tying CES tracking to the account owner field.
We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.
Spent a week on this. The fix was tying journey alerts to the account owner field.