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What we shipped with the in-app survey this quarter

mira_soto_29587

We measured response rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Comments

zoe_akoto_a1b77

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

kiran_lund_d5ac8

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

jack_carr_4cb0e

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

liam_reyes_060b3

Same setup here. In our case it came down to auto-theming being too broad.

ravi_voss_36d24

Worth checking your the health score window. Ours was skewed until we narrowed it.

zoe_calvi_42846

Following. We're about to do the same thing for self-serve users.