We're working through response routing and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?
+1. The Slack step is where ours kept breaking.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Curious what cadence you landed on. We over-asked and response rate tanked.
+1. The Zapier step is where ours kept breaking.
