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How we cut CSAT reporting from days to minutes

zoe_nair_2c06f

Half our team lives in Slack, so getting CSAT surveys data in there matters. How clean has that been for you?

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gus_frei_a0d2c

Honestly NPS surveys didn't move renewal rate for us. Snowflake did more.

tara_reyes_2bf8c

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

elena_nair_13b74

Same setup here. In our case it came down to journey alerts being too broad.

carl_pratt_9975e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

jack_pratt_1c1db

Following. We're about to do the same thing for our SMB tier.

tara_dunn_e55a7

Curious what cadence you landed on. We over-asked and churn tanked.

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