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Microsoft Teams vs Microsoft Teams for pushing response routing data?

aisha_vance_f102f

Quick one. Since volume tripled after launch, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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tara_voss_86faa

We hit this too. Scoping auto-theming to trial users first made it manageable.

nadia_rourke_81362

Following. We're about to do the same thing for enterprise accounts.

mira_calvi_7e99f

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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