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Stopping NPS from sliding after volume tripled after launch?

ned_trin_e319e

Quick one. Since we added a second product line, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

nadia_sato_51217

We hit this too. Scoping session replay to renewals at risk first made it manageable.

diego_hale_d6331

Honestly the feedback widget didn't move CSAT for us. Snowflake did more.

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