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journey mapping behaving oddly since we added a second product line — ideas?

bea_pace_3d35d

We're working through segments and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Journey Mapping

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ravi_frei_9ad7b

Curious what cadence you landed on. We over-asked and NPS tanked.

diego_nair_2c229

Spent a week on this. The fix was tying journey mapping to the account owner field.

elena_holt_78598

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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