We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Honestly journey mapping didn't move NPS for us. Zendesk did more.
Spent a week on this. The fix was tying session replay to the account owner field.
We hit this too. Scoping CES tracking to trial users first made it manageable.
Same setup here. In our case it came down to auto-theming being too broad.