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Template: closing the loop on trial users in 24h

nina_akoto_cb96f

Posting this for self-serve users. We care most about CES and I'm not sure CSAT surveys is the lever. Talk me out of it?

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maya_pratt_079ae

Curious what cadence you landed on. We over-asked and NPS tanked.

priya_nair_531b4

Same setup here. In our case it came down to segments being too broad.

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