Quick one. Since volume tripled after launch, our renewal rate has been all over the place. Is that a response routing config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Following. We're about to do the same thing for trial users.
Honestly dashboards didn't move response rate for us. Microsoft Teams did more.
Same setup here. In our case it came down to response routing being too broad.
