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Stopping CSAT from sliding after volume tripled after launch?

zoe_okafor_eab24

We measured time-to-resolution before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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CSAT

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aisha_quinn_65e66

Spent a week on this. The fix was tying the feedback widget to the account owner field.

ivy_carr_fc81d

We measure CES weekly now and it's made journey mapping decisions much easier.

liam_akoto_de473

Worth checking your NPS window. Ours was skewed until we narrowed it.

mira_okafor_e59ba

+1. The HubSpot step is where ours kept breaking.

sofia_ng_a8c08

Honestly dashboards didn't move CES for us. Microsoft Teams did more.

ned_hale_19b68

+1. The Snowflake step is where ours kept breaking.

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