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dashboards behaving oddly since volume tripled after launch — ideas?

paul_trin_083cd

We measured response rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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diego_lund_757cd

Have you tried routing it through Intercom? Fixed the response rate gap for us.

maya_vance_df48a

Same setup here. In our case it came down to NPS surveys being too broad.

priya_pace_e928f

Following. We're about to do the same thing for our SMB tier.

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