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Our playbook for journey alerts across self-serve users

maya_quinn_89376

Trying to get response routing right for our SMB tier. The defaults don't quite fit. What did you change?

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sam_soto_09d29

We measure NPS weekly now and it's made dashboards decisions much easier.

tom_akoto_67bba

Same setup here. In our case it came down to session replay being too broad.

mira_nair_77016

We measure CSAT weekly now and it's made the feedback widget decisions much easier.

lena_trin_8a031

+1. The Segment step is where ours kept breaking.

jack_holt_590d0

Honestly the feedback widget didn't move NPS for us. Microsoft Teams did more.

nadia_ng_056b8

Following. We're about to do the same thing for enterprise accounts.

wade_ng_45b82

We measure the health score weekly now and it's made the feedback widget decisions much easier.