Posting this for self-serve users. We care most about renewal rate and I'm not sure dashboards is the lever. Talk me out of it?
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.
Honestly auto-theming didn't move response rate for us. Slack did more.