We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Marketo? Fixed the CES gap for us.
Following. We're about to do the same thing for enterprise accounts.
We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.