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How do you handle segments when volume tripled after launch?

ivy_holt_25085

We're working through CSAT surveys and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?

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wade_nair_996bd

Following. We're about to do the same thing for trial users.

gus_quinn_64747

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

owen_sato_9f57e

We hit this too. Scoping response routing to trial users first made it manageable.

sofia_calvi_842ca

Have you tried routing it through Marketo? Fixed the the health score gap for us.

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