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NPS surveys behaving oddly since we moved to a quarterly cadence — ideas?

elena_dunn_f9679

We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?

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ivy_frei_26b4c

Same setup here. In our case it came down to CSAT surveys being too broad.

kiran_reyes_e341f

Honestly CSAT surveys didn't move CSAT for us. Jira did more.

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