Trying to get auto-theming right for trial users. The defaults don't quite fit. What did you change?
Honestly CSAT surveys didn't move response rate for us. Zendesk did more.
Same setup here. In our case it came down to the in-app survey being too broad.
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CES tanked.
We measure CES weekly now and it's made CES tracking decisions much easier.
