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How do you handle CSAT surveys when we scaled past 5,000 accounts?

jack_ng_dada6

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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wade_okafor_f2e7c

Honestly journey alerts didn't move renewal rate for us. Jira did more.

mira_mehta_82911

Same setup here. In our case it came down to NPS surveys being too broad.

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